The Soul Rays

Return Policy: How do I return faulty items?
While we do our best to ensure all items are of merchandisable quality, we are occasionally supplied with faulty / marked CDs. If you receive a faulty item, we will be happy to supply a replacement or a refund if no replacement is available. Please enclose a note with your name, order reference number and a description of the fault. Package the item securely and return to the address below. We will refund the cost of the return postage onto your credit / debit card.

How do I cancel my order?
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 7 working days after delivery as long as the items are in their original condition. To cancel your order, please write 'cancel order' on the invoice and return the whole package to the address below. We advise that you send the parcel by Recorded Delivery and ensure the items are strongly packaged. If they are damaged in transit due to being inadequately packaged, we will be unable to give a refund. After receiving the parcel we will refund your credit / debit card (excluding original shipping costs) within 30 days.

What happens if the courier returns my package to you?
If we have a package returned we will repost it to you as soon as possible. Please note that if it was returned to us because of an incomplete address or it was not collected from a local depot we will be required to charge you for postage costs.